Refunds and Cancellations

1. Cancellation Policy

Your subscription to Daily Story is billed via autopay/UPI Autopay through the app you used to make the payment (such as Google Pay or PhonePe). To cancel, go to the Autopay section of that payment app.

• Open the payment app you used to subscribe (e.g. Google Pay, PhonePe)
• Go to the Autopay / Mandates section of that app
• Find your Daily Story subscription and cancel the autopay mandate
• You will continue to have access to premium features until the end of your billing period
• No charges will be applied for future billing periods after cancellation

2. Refund Policy

We offer refunds under the following circumstances:

• Technical issues that prevent you from using the service
• Duplicate charges or billing errors

Refunds are processed within 5-7 business days of approval. The refunded amount will be credited to your original payment method.

3. Non-Refundable Items

The following are not eligible for refunds:

• Partial subscription periods (monthly or annual)
• Services already consumed or used
• Promotional or discounted subscriptions (unless due to technical issues)
• Third-party services or integrations purchased through Daily Story
• Accidental payments or charges due to forgetting to cancel the autopay subscription

4. How to Request a Refund

To request a refund:

1. Contact our support team via WhatsApp
2. Provide your account details and reason for the refund request
3. Include transaction details or payment reference number
4. Our team will review your request within 2-3 business days
5. You will receive an email confirmation once your refund is processed

5. Processing Time

Once a refund is approved, it will be processed within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider and bank.

6. Subscription Modifications

If you wish to modify your subscription plan (upgrade or downgrade), you can do so at any time. The changes will take effect from the next billing cycle. Pro-rated refunds are not available for plan modifications.

7. Account Termination

If your account is terminated due to violation of our Terms and Conditions, you will not be eligible for a refund. All outstanding payments must be settled before account closure.

8. Questions or Concerns

If you have any questions about our refund and cancellation policy, please contact our support team through WhatsApp. We're here to help resolve any issues you may have.